Welle Training

Keeping a Conversation on Track

Course Number

A crucial skill for students to develop before addressing avoidant behaviors such as changing the subject, attempted distraction, or playing word games. The typical response to these behaviors is to either walk away or argue, neither of which is effective in accomplishing the original goal. Training teaches a third alternative that we call professional persistence. Trainees will learn the three techniques that it involves: planned persistence, tactful interruption, and creating an expectation of cooperation.

Course Hours
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