Welle Training

SSEC Making a Clear Request

Course Number
TOT4
Overview

A skill that trainees must develop before communicating with individuals exhibiting escalating behaviors. In this module, students will learn the importance of precise language and effective requests in an attempt to avoid misunderstandings and the resulting resistance. Maintaining the appropriate tone while keeping a request positive will enable trainees to avoid resistance and ambiguity in an escalation situation.

Course Hours
1.00
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